Problem:

Even after we press you acknowledge the accept button, the page reloads and displays the notice once again. We are unable to do anything on the Jira site due to this, as it is blocking everything. It works for all users except for one user.

Solution:

To troubleshoot the above issue follow the below steps.

1. Start by ensuring that you're using the latest version of the application. If not, update the app to the latest version and then recheck.

2. If the problem persists after updating, attempt to reset the acknowledgment by navigating to Profile > Acknowledged notifications, as illustrated in the provided screenshot.
   Image Added

3. If the issue persists, perform the following database checks:
   a. Execute the query below to retrieve the notification ID of the banner:

   Code Block
   SELECT "ID","TITLE" FROM "A0_63D3CD_NOTIFICATION"

   b. After obtaining the ID details, run the subsequent query, ensuring to substitute <actual_username> with the affected user's username:

   Code Block
   SELECT "ID" FROM public."AO_63d3CD_NOTIFICATION_USER" WHERE "USER" = '<actual_username>'

   If two IDs are returned, there's an issue with the IDs, which should be singular. In this case, delete the two IDs and verify by browsing the page again. This should resolve the issue.

4. If the problem still persists, escalate by raising a support ticket and providing the following logs:

   • Share the support zip logs by reproducing the issue, following the instructions at https://appfire.atlassian.net/wiki/spaces/SUPPORT/pages/80883004.

   • Share the browser console logs, as outlined at https://appfire.atlassian.net/wiki/spaces/SUPPORT/pages/89142159.

   • Additionally, include the complete announcement configuration details for filtering options and scheduling options tabs.

At first, please check whether you are on the latest version or not. If not, please update the app to the latest version and then check again.

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