Problem

Issue on workflow .
Workflow has been verified and the send-email trigger has been specified.
However, no email was sent upon the trigger condition being met.

Solution

1. Login to Confluence as Admin
   

   

2. Go to Settings > General Configuration >

   1. Select Mail Queue :
      

      

      If there’s nothing here, most possibly the mail service does not works, or Mail Servers is not configured.

   2. Go to Settings > CONFIGURATION . Mail Servers
      configure new by selecting Add New SMTP Server

      1. e.g picture below is using gmail service :
         

         

Info
Tips How to generate an app password from Gmail Login to your Gmail account and type App password on the search bar. Generate App password Supply this App password on the configuration step above. article : sign in with app password

Troubleshooting

1. Test sending out mail
   Once SMTP Mail Server configured, use the ‘Send Test Email’ function.
   

   

   Image Modified

2. You can check the email outgoing / failure status on the Mail Queue.
   

   Image Added

   
   If you are not seeing this on the generated support log, you may first need to enable mail debugging - https://confluence.atlassian.com/confkb/enable-mail-debugging-mode-in-confluence-data-center-and-server-1155157508.html