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Overview

Excerpt

This article explains how to provide administrator access to HelpDesk+ for Slack.

  • Administrators are globally defined per bot.

  • Users can request access to join the administrator list.

On this page:

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Configure administrators

  1. Go to https://account.nextup.ai (or your custom URL if self-hosted).

  2. Go to Security under Workspace.

  3. Enable the Restrict Account Access toggle.

  4. Select the users who can manage channel configurations. Don't forget to add yourself (if applicable).

  5. Save settings.

Account Security panel

Request

Administrator AccessThe user attempts

administrator access

  1. Instruct the user to log in to your their account at https://account.nextup.ai.

  2. The system tells users that access is restricted and allows them to request access.

  3. The user clicks to  and request access.

  4. The access request is confirmed.

Approve access requests in Slack

  • A user requests access to your administrators' group.

    • Your current administrators 

    You will receive a

    message

    notification in Slack when access is requested.

    1. The administrators click the Allow button to Click Allow to allow access. We notify the A notification is sent to the requestor in Slack.

    New users added via this process will be visible in the administration list for administrators.

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