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Overview

Excerpt

This article explains how to provide administrator access to HelpDesk+ for Slack.

  • Administrators are globally defined per bot.

  • Users can request access to join the administrator list.

On this page:

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Prerequisites

You must have administrator access to Jira.

Step-by-step guide

Configure administrators

  1. Go to https://account.nextup.ai (or your custom URL if self-hosted).

  2. Go to Security under Workspace.

  3. Enable the Restrict Account Access toggle.

  4. Select the users who can manage channel configurations. Don't forget to add yourself (if applicable).

  5. Save settings.

Account Security panel

Request administrator access

  1. Instruct the user to log in to their account at https://account.nextup.ai and request access.

  2. The access request is confirmed.

Approve access requests in Slack

You will receive a notification in Slack when access is requested.

  1. Click Allow to allow access. A notification is sent to the requestor in Slack.

New users added via this process will be visible in the administration list for administrators.

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