Issue History Collector
Issue History Collector is a Service Desk app showing ticket duration by assignees and / or statuses.
Monitor issue duration in real time
Leverage tabs with real time statistics by assignees and / or statuses and easily track how long the issue was in a certain status and who was working on it.
View total time in the specified statuses
Calculated custom field shows how long an issue has been in a particular status. You can also opt to highlight the time if it exceeds a specified threshold (SLA management).
Reporting on issue history statistics
Use special project reports to monitor statistics by users and time spent on tickets.
We have and can build custom solutions to enhance the products you are currently using. Whether it’s a Portfolio enhancement, custom modules or interfaces, or custom scripts that execute upon a screen/status transition we have experience and the expertise to deliver a valuable solution for you. Please visit Cprime.com for more information.
You can visit our Service Desk to request support, report a bug, or suggest a feature.
If you have any additional questions, contact the Cprime Products team at products@cprime.com.
Be sure to visit our Welcome page to get more information about other contact methods and hours of availability, SLAs, EULA and more.