Number of Times a Fix is Rejected

Scenario

You require a field that displays the number of times an issue resolution has been rejected.

In this example, the workflow is configured so that an issue fix is rejected when it is moved into the Rejected status. In your Jira instance, the status that represents the rejection of a fix may be different - just substitute your status value in the steps below!

Resolution

This solution uses the Transition Count custom field type. This custom field creates a number field that, when calculated, displays the number of times an issue has been transitioned into a status - in this example, the Rejected status.

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Steps to Create

1. Create a Transition Count custom field

Log into your Jira instance as an Administrator.
In the upper right corner of the window, click Settings ( ⚙️ ) and select Apps.
In the left-hand sidebar, click Jira Misc Custom Fields.
Click My custom fields and in the upper right corner click New custom field.
Enter a name for your custom field and, optionally, a description.
Select Transition Count and click Next.
Select the screens to which the new custom field should be added (Figure 1, right). Click Next.
Configure the field:
1. From the Transition From Status pulldown menu, select Any (or select the status that immediately precedes your rejection status).
2. From the To Status pulldown menu, select Rejected.
Click Save.

2. Configure Custom Field Context (Optional)

When a custom field is created, it is added to the selected screens, but it is also added to every issue type and every project. If a custom field should only be added to specific issue types and/or projects, you need to edit the custom field context.

Open the custom field configuration:
1. From the My Custom Fields page, click the Contexts link for the new custom field.
2. Through the native Jira menus:
  1. In the upper right corner of the Jira window, click Settings ( ⚙️ ) and select Issues.
  2. In the left-hand panel, click Custom fields.
  3. Locate your new custom field in the list and click Action at the far right. Select Contexts and default value.
Update the context for your custom field as necessary:
1. To add a new context, click Add new context.
2. To update the existing context, click Edit context or Edit Configuration.
3. For specific steps on modifying contexts, see this page: https://support.atlassian.com/jira-cloud-administration/docs/edit-a-custom-field-context/