Problem

During the phase Analyze Changes of Jira Server/DC to Cloud migrations or Jira Cloud to Cloud deployments, the following error occurs:

 Managed custom field is not found on the destination. Refer to the following KB article for more information.

Reason

There is a managed (also might be a locked) custom field that is not found on your destination Jira Cloud site. These types of custom fields are managed by the Jira applications Software, Service Management, and Mobile Connect.

Solution

You have three options:

• Ensure the field is not part of the source migration/deployment scope in the source Jira. For example, Jira Software projects sometimes might refer to Service Management fields. For server-to-cloud migrations, you can use Power Admin for better troubleshooting.

• If the custom field is created by Jira Software or Service Management, go to your destination Jira Cloud site. There, install the missing application and create a sample project. This will trigger the automatic creation of the field, and after rerunning the analysis, everything should be in order.

• If the custom field is created by Mobile Connect, go to your destination Jira Cloud site. Create a sample Software project. Then, navigate to Project settings > Summary > Settings > Jira Mobile Connect, click Enable, and the field will be created. You can disable Mobile Connect again after that. Rerun the analysis, and everything should be in order.