Power Scripts for Jira Script Automation Support Terms and Service Level Agreement
The Power Scripts for Jira Script Automation is a cloud and server app that does not require additional functionality besides your hosting server in order to run. Our plugin uses our in-house developed Simple Issue Language (SIL) to aid administrators with script development.
The plugins simply allows the users to write straightforward scripts without having coding experience. Any lack of correct functioning will not impair the functionality of the host software. Likewise, any problem with the host, with the except of the attachments functionality, will not interfere with the functionality of Power Scripts for Jira Script Automation.
The user interface of the Power Scripts for Jira Script Automation is entirely client-side. All browsers supported by the host product will run Power Scripts for Jira Script Automation at user acceptable speeds.
Since Power Scripts for Jira Script Automation uses our cloud-store SIL, those attachments are backed up as a part of any normal backup of the host software.
Power Scripts for Jira Script Automation provides support for the plugins at the our support desk. The initial response time (in business hours) to the ticket depends on the severity of the problem:
- Level 1: 2 hours
- Level 2: 4 hours
- Level 3: 8 hours
- Level 4: 12 hours
The resolution time of the incident depends upon the complexity of the issue and the time customers take to respond to requests for additional information. cPrime's target is to respond to each communication within the same interval as for initial communication, during business hours.
Business hours are Monday - Friday, 09:00M - 5:00PM Pacific Standard Time
Known issues include: