Can't connect to the secure email server

Owned by Artemis Software Support
Last updated: May 09, 2024 by Ture Hoefner

Problem

Please check the following steps If you cannot connect to your secured email server.

Solution

Please check the availability of the server after each step.

1) Go to {baseUrl}/admin/sendemailtopage-admin/sendemailtopage-admin.action  and check "imaps"/"pop3s" is setted.
2) Check ports availability from Confluence to the email server and vice versa. Telnet is a suggested tool. Configure your firewall If you faced the issue.
3) Check this article :https://confluence.atlassian.com/kb/unable-to-connect-to-ssl-services-due-to-pkix-path-building-failed-779355358.html
4) Update JDK


If provided steps don't resolve the issue, please go to {baseUrl}/admin/sendemailtopage-admin/sendemailtopage-admin.action "Download Log Files" and open a ticket in our Service Desk and attach addon-log and atlassian-confluence.log.