This article explains how to pass the metadata when a new request comes from a Chat widget from an external website.
By default, Chat Information has a few fields and values when the chat is initiated. Below is the screenshot for reference, which shows all the default values:
In addition to this, if we want to add custom fields or values, it’s possible by adding metadata code in the HTML. Below is the code that has to be added:
<html>
<body>
<script src="https://chat-api.spartez-software.com/chat-widget.js" defer></script>
<chat-widget
jira-id="8ad73648-24b8-3d3c-bf91-f75ff508305b"
service-desk-id="1"
primary-color="#2D60D8" text-color="#FFFFFF"
metadata="[
{ name: 'External', value: 'Yes', render: true, },
{ name: 'Website', value: 'https://appfire.com', render: true, },
{ name: 'User', value: 'NA', render: false, },
]"
auto-show="true"></chat-widget>
<chat-widget auto-show="false"></chat-widget>
</body>
</html>
Here metadata should be between <chat-widget> </chat-widget> tags.
Here, the name indicates the field name, the value indicates the field value, and the render indicates whether to show the field/value. Render has only two values, true/false.
Here is an example of metadata:
