Introduction
A Salesforce object could be linked to multiple JIRA issues through a variety of ways:
- Creating Salesforce Objects from Jira
- Adding a Remote System Reference
- Creating Jira issues from Salesforce
Viewing Related JIRA Issues in a Salesforce.com Object Page
To assist in keeping track of all these issues, a window in the Salesforce object page layout can be configured by a Salesforce administrator to display the linked issues. (Refer: Configuring the "Related Jira Issues" View with the Fetch Endpoint)
This window could be placed anywhere on an object page layout but looks similar to below:
The issues are links which can be clicked to open the issue up in JIRA. The link will open inside a new window.
A Note Regarding Newer Browsers
There is an issue regarding newer browsers which may render the Related JIRA Issues panel blank.
If you encounter this problem, consult this Knowledge Base article: Related JIRA Issues May Appear Blank.