HelpDesk+ can add emoji's to requests to quickly indicate progress.
What to know
Emojis are added to Slack messages to alert of request creation, assignment, and closure.
Both support and agent channels support emoji notifications.
Emojis are added to the original Slack request message.
This setting is enabled by default
Configure your channels
Configure agent or support channel
Click the settings button
Check/uncheck the setting labeled Allow bot to place emojis on message from which a ticket was created
How it works
🎫 indicates the request was created for the Slack message
👀 indicates the request has been assigned to an agent
✅ indicates that the request has been closed
