There are 3 options for linking Jira with Salesforce with . It is possible to mix and match options to best fit your needs. Which combination you use depends on your organization's requirements.
The options are:
- Remote System Reference
- Remote Object Link
- Remote Issue Link
Differences between options
The table below summarizes the differences between the options:
Remote System Reference | Remote Object Links | Remote Issue Links | |
|---|---|---|---|
Link to Salesforce |
|
|
|
Custom display configuration |
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|
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Configuration required |
|
|
|
Workflow custom field features such as validation |
|
|
|
Searchable in Jira |
|
|
|
Relationship visibility in Salesforce |
|
|
|
Data availability when Salesforce down |
|
|
|
Synchronize to/from Salesforce |
|
|
|
Comments synchronization |
|
|
|
More API calls |
|
|
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Auto-lookup to Salesforce |
|
|
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Associate to multiple links in Salesforce |
|
|
|
Associate to multiple Salesforce object types |
|
|
|
Synchronize Remote Attachment |
|
|
|
