The Diagnostic Tool is provided with the Connector to allow an administrator to troubleshoot any connection issues with Salesforce.

It captures logs that were output by the Connector for every successful and unsuccessful attempt to connect with Salesforce.

Accessing the Diagnostic Tool

Go to the Cog Icon > Add-ons.
In the sidebar, under Cloud Connectors, click on Diagnostics.
- The diagnostic tool is only available for the Server offering, specific to Classic Connector for Salesforce & Jira.
- The diagnostic tool tracks the connection between Jira Server to Salesforce cloud connectors.
A screen will be displayed with two sections:
1. The top section displays possible filters for the logs in the bottom;
2. The bottom section displays a list of connection events, limited to 100.

Filtering the event list

The event list can be filtered by the following fields:

System type: A drop-down list of the remote systems your connectors installed for.
Status: A text field with two possible values: completed or started.
User: A text field to enter a JIRA user name.
Remote System: A drop-down list of the connections configured for the connector.
Timestamp From: A text field for the start time and date to filter the events from, written in the format "yyyy-MM-dd HH:mm:ss".
Timestamp To: A text field for the end time and date to filter the events to, written in the format "yyyy-MM-dd HH:mm:ss".

In the example below, the results are filtered to show just those logs related to the connection "Development".

On the Cloud Diagnostics screen, the ID column displays numbers that also happen to be hyperlinked.

Clicking these hyperlinks will load the log details for that event.