1. Log into your Jira account.

2. Click on Time to SLA in the header menu to see the TTS menu.

3. Go to SLA Report.

4. The SLA Report screen will appear.

5. Select one of your saved Filters or write JQL.

6. Select the SLAs that you want to include in your report.

7. Select the SLA Statuses that you want to include in your report.

   The status options are All, PROGRESS, MET, EXCEEDED, INACTIVE.

8. Select Duration Format. 

   Select how you would like to view the duration format when sorting or filtering your report:

   • 1d 10h 30m 24s

   • 1d 10h 30m

   • 34h 30m 24s

   • 24h 30m

   Select Days if you want the durations to be converted into days in the report.

   Select Hours if you want the durations to be converted into hours in the report.

   Select Minutes if you want the durations to be converted into minutes in the report.

   Select Seconds if you want the durations to be converted into seconds in the report.

    

   Please note that if there is no day, hour, minute or second value in the human readable formats, this will be removed from the report (e.g. it will show as "1d 10h" and not "1d 10h 0m 0s" for example).

9. Add the Fields that you want in the report.

10. Add the Custom Fields that you want in the report.

11. Add the SLA Values that you want in the report.

12. Add SLA Dates to filter out issues.

13. Check Include Disabled SLA(s) if you want to include disabled SLA(s) in the report.

14. Click Get Report.

15. The Report will now be displayed.

    You can save a configuration and create another report using that configuration. /wiki/spaces/TTSToggle/pages/10389167

Export Report into Excel

1. Create the report.

2. Click Excel View on the top right.