Welcome users to support channels

Owned by Megan Storie
Last updated: Aug 14, 2024 by Michelle Ruoff
1 min read

Overview

Welcoming users to your support channels in Slack is a great way to help users understand how to best interact with your team.

  • A welcome message is sent to each user who joins the configured channel.

  • The message can be customized to share company policies, best practices, and more.

  • Users will get a Create button in the welcome message, allowing them to create an issue.

 

 

Welcome Message Configuration

  1. Click Configure, or type /helpdesk configure.

  2. Click Settings under Advanced.

  3. Click Configure under Welcome Message.

  4. Add your custom message.

  5. Save the settings.

Welcome message for Helpdesk plus

 

Formatting welcome messages with markdown

The text area used to add custom welcome messages accepts markdown formatting.

These basic visual styles are very simple to use:

  • _italic_ will produce italicized text.

  • *bold* will produce bold text.

  • ~strike~ will produce strikethrough text.