This page is about Time to SLA for Jira Server. Using Jira Cloud? Click the Cloud button above.
With Time to SLA for Jira’s Report function, you can:
Select which SLAs and SLA statuses to include
Select the format of the data
Add additional fields and SLA values to include in the report
Save a configuration and reuse it later
Export to Excel
On this page, you will learn how to create an SLA report and export reports into Excel.
How to Create an SLA Report
1. Log into your Jira account.
2. Click on Time to SLA in the header menu to see the TTS menu.
3. Go to SLA Report.
4. The SLA Report screen will appear.
5. Choose one of your saved filters or type JQL.
6. Select the SLAs that you want to include in your report.
7. Select the SLA Statuses (All, PROGRESS, MET, EXCEEDED, INACTIVE) that you want to include in your report.
8. Select how you would like to view the duration format when sorting or filtering your report (e.g. a human-readable format or number format).
Select Days if you want the durations to be converted into days in the report.
Select Hours if you want the durations to be converted into hours in the report.
Select Minutes if you want the durations to be converted into minutes in the report.
Select Seconds if you want the durations to be converted into seconds in the report.
Please note that if there is no day, hour, minute, or second value in the human-readable formats, this will be removed from the report (for example, it will show as "1d 10h" not "1d 10h 0m 0s").
9. Add the Fields that you want in the report.
10. Add the Custom Fields that you want in the report.
11. Add the SLA Values that you want in the report.
12. Add SLA Dates to filter out issues.
13. Check Include Disabled SLA(s) if you want to include disabled SLA(s) in the report.
14. Click Get Report.
Your report is ready! It will look something like this:
You can save a configuration and create another report using that configuration. Click here to find out how to create a report from a saved configuration.
How to Export a Report into Excel
1. Create the report.
2. Click Excel View on the top right.
