This page is about Chat for JSM Cloud. Using Server or Data Center? Click here.
Chat for JSM sets the default label (created-from-chat) on all chat issues, but you can change it to any other value. This label is applied to all requests created by customers using the Chat Widget. On the Chat Dashboard, you can use this label in Jira filters and JSM queues to search for all issues created by Chat for JSM.
The Request Label for Queues section allows you to configure the queues that you can use to keep track of incoming chat requests. In this section, you can modify the created queues or add more queues of your own definition to match your needs.
Before You Begin
Please ensure that the “Labels” Jira field is not hidden in the project’s field configuration.
How to Configure the Request Label for Queues:
1. Open the project and click Project Settings > Chat Settings.
2. Select General Settings.
3. Change the label, making sure you’re using short dashes to separate words.
4. Click Save.
IMPORTANT: Keep in mind that, when you change the default label, all new chat issues will have the new label instead of the old one. This means that queue definitions that use the “old” labels will not show the new issues.