Service Level Agreement (SLA)
Our Product Support SLA covers our products only. For details on our SLA, refer to the Marketplace Partner Program.
Support includes
Troubleshooting problems with our apps
Help with issues during installation
Help with issues during upgrades
Information about functionality if not described in the documentation
Investigating for configuration and/or workarounds
Support does not include
Product training
Non-Appfire Product support
Support for Atlassian application issues
Support cases for older app versions that are only compatible with Jira versions that have reached end-of-life
Feedback & feature requests
Get in touch via our support portal for any other questions, comments, or feature requests.