How to get Javascript console logs

This article explains how to get Javascript console logs to debug an issue, when an app is not rendering data in Jira UI.  

Instructions

1. Open the Chrome browser, preferably, login to Jira, and access the concerned page. 

2. Access the console logs as explained below:

   1. If you are accessing from Mac: From the Chrome menu bar select View > Developer > Javascript Console as shown below:

      

   2. If you are accessing from Windows: Press the F12 key and it opens up the Developer panel:

      

3. On both the operating systems, from the Developer panel that opens on your screen, select the Network tab. By default, the Developer Tools load at the bottom of your screen.

   

4. Check the Disable Cache option in the Network tab toolbar to prevent caching of resources for this specific page.

   

5. Select the Console tab.

6. Click on the gear icon to open the Console settings.

7. Check the box next to the Preserve log and Log XMLHttpRequests.

8. Click the Clear console button() to clear out any existing logs from the console.

   

9. Now, reproduce the issue that you are experiencing while the console is open.

10. Right-click anywhere in the console area, select Save as, and save the file to your computer before sharing with the Support Team.