How do I provide useful data for performance issue analysis?

Purpose

This KB provides the guide on how to enable debug logs for the Linking for Confluence app.

Solution

In Linking for Confluence Data Center we have implemented a logging feature which can be useful for troubleshooting performance issues you may have with the Linking add-on.

To help us troubleshoot any performance issues you may have, follow the following steps

• Go to the ⚙ (gear icon) > General Configuration > In the sidebar, under Administration, choose Logging and Profiling

• On the Logging and Profiling screen, you need to Add a New Entry

  • Add net.customware.confluence.plugin.linking as a new entry in Class/Package Name

  • Set the New Level to DEBUG

  • Choose Add entry

  • Scroll down and choose Save

• Load the page where you are experiencing slow performance with Linking

• Generate the support zip

Removing the Debug Entry

After saving the log file, you may, for any reason, want to disable the logging.

Here's how to do it:

• Return to the Logging and Profiling screen

• Locate the net.customware.confluence.plugin.linking entry

• Choose Remove