Summary
Issue History Collector is a Service Desk app that provides an ability to show issue duration by assignees and/or statuses.
Features
- Statistics tabs to monitor and track issues over different statuses and users.
- Calculated custom field to show how long a problem was in a particular status.
- Project reports to see issues progress.
Main use cases
- Display all changes to the due date field in an issue in one place for easy use.
- Track the amount of time the issue date was shifted from due date.
- Comment on each change to better track issue progress.
- Follow up the percentages of the overall time that an issue was with the user or in a particular status. Select specific reporting time periods and status.