Issue History Collector
Issue History Collector is a Service Desk app that provides an ability to show issue duration by assignees and/or statuses.
Features
- Statistics tabs to monitor and track issues over different statuses and users.
- Calculated custom field to show how long a problem was in a particular status.
- Project reports to see issues progress.
Main use cases
- Display all changes to the due date field in an issue in one place for easy use.
- Track the amount of time the issue date was shifted from due date.
- Comment on each change to better track issue progress.
- Follow up the percentages of the overall time that an issue was with the user or in a particular status. Select specific reporting time periods and status.
We have and can build custom solutions to enhance the products you are currently using. Whether it’s a Portfolio enhancement, custom modules or interfaces, or custom scripts that execute upon a screen/status transition we have experience and the expertise to deliver a valuable solution for you. Please visit cPrime.com for more information.
You can visit our Service Desk to request support, report a bug, or suggest a feature.
If you have any additional questions, contact the cPrime Products team at products@cprime.com.
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