Request help
If you need assistance with the app, submit a request through our support portal. Our support is always happy to help.
Feature requests
If you have any additional comments, or wish to suggest an enhancement or new feature, get in touch using the Request an enhancement or new feature option in our support portal. Your suggestions help shape our roadmap.
Service Level Agreement (SLA)
Our Product Support SLA covers our products only. For details on our SLA, refer to the Marketplace Partner Program.
Support includes
Troubleshooting problems with our apps
Help with issues during installation
Help with issues during upgrades
Information about functionality if not described in the documentation
Investigating for configuration and/or workarounds
Support does not include
Product training
Non-Appfire Product support
Support for Atlassian application issues
Support cases for older app versions that are only compatible with Jira versions that have reached end-of-life