Issues created using 'Create on Transition' do not copy Assignee and Reporter

Problem statement

Create on Transition users reported a common error that they have been noticing. The Create issue post-function is not copying the values from the Reporter and/or Assignee field to the newly created issue.

Error message

User does not have Reporter permission to the project.

User does not have Assignee permission to the project.

Environment

Solution

Use the following troubleshooting steps to ensure the Reporter/Assignee fields are copied during the transition:

1. In case of the error message mentioned below, verify that the user (the respective reporter/assignee in the source issue) has Create Issues, Modify Reporter/Assignable User, Assign Issues permissions under the respective project permission scheme.

   Ignore adding User(User) for user: User does not have Reporter permission to the project SAMPLE

   Ignore adding User(User) for user: User does not have Assignee permission to  the project PMNGT

2. To verify user permissions: 

   • Navigate to the intended project. 

   • Select Project Settings from the bottom left corner of the screen.
   • Select the Permissions option from the Settings menu.
   • If your issue has a Reporter field, Verify if the user who is creating the issue or executing the command has Create Issues and Modify Reporter permissions (as shown in the screenshot below)
     
     
     
     
   • If your issue has an Assignee field, check for the below permissions.
     1. Verify if the user who is creating the issue or executing the command has Assign Issue permission (as shown below).   
     2. Verify if the Assign user has Assignable User permission (as shown below)