Creating a Support Request

Creating support requests in HelpDesk+ for Teams can be done through various methods. Here's a step-by-step guide on how to initiate a support request using different approaches:

Use the “Create Request" message action

1. In the Chat or Channel select a message you want to turn into a support request

2. Select the three dots button 

3. Click on the "Create Request" button

Chat with the Bot

1. Navigate to the chat icon

2. Type "create request"

3. Select from the following suggested support requests or select "Not seeing the ticket you need?"

Use the “Create Request” button in the app’s compose action

1. Navigate to the chat 

2. Click on the three dots button located below the message input field

3. Select the HelpDesk+ Icon

4. Select the “create request” button 

Search for an Issue Type from message compose

1. Navigate to the chat 

2. Click on the three dots button located below the message input field

3. Click on the Helpdesk+ Icon

4. Search for specific issue type or write “support”

5. Once the correct issue type is displayed, click on the issue type card

6. Fill out the required fields and then click “submit”

Use the “Create a Request” tab in the app

1. Switch to the HelpDesk+ Chat or open the App

2. Click on the Create a Request tab at the top of the application

3. You will be presented with the same issue types you have access to in the Jira Help Center

Find the “Create request” button in the app’s “My Requests” screen

1. When viewing the “My Requests” tab in the app, find the “Create request” button in the upper-right

   1. You can access this tab to view your requests by simply locating the app and selecting the “My Requests” tab