Prerequisites

• Your Microsoft Teams user account must be connected to Jira.

• You can create Jira tickets in multiple ways from Microsoft Teams.

Example use cases

• Create tickets via direct message with the Jira Integration+ bot.

• Create tickets from Teams messages that include attachments.

• Create tickets by mentioning the Jira Integration+ bot.

• Create issues from the Teams task launcher.

• Create tickets via the "Create" button on Teams Jira board and list views in tabs.

Create tickets via direct message

1. Navigate to the chat tab of the Jira Integration+ application.

2. Send the text command create to the bot.

3. Click the Create button in the response from the application.

4. Enter your ticket details and click submit.

Create tickets from a message with attachments

1. Add your message and optional attachment into Teams as a new message.

2. Click the on the upper right corner of that message.

3. Select more actions.

4. Select Create Issue.

5. Enter your ticket details and click submit.

Create tickets by mentioning the Jira Integration+

1. Mention Jira Integration+ bot in the teams chat message box by typing @Jira.

2. Follow the mention with the command text create.

3. Enter your ticket details and click submit.

Create issues from the task launcher

1. Click the under your chat message box from anywhere in Teams.

2. Select the Jira Integration+ application or search by name if not already in your list or recent apps.

3. Click the in the app launcher

4. Select Create Issue.

5. Enter your ticket details and click submit.

Create tickets via the Create button in the Teams Tab

1. Navigate to any Teams tab that contains a Jira Integration+ list of board view.

2. Click the Create Issue button in the top left of the Teams tab.

3. Enter your ticket details and click submit.