Improve productivity and resolution time

Save time on manually writing or copying and pasting responses to common issues. Create dynamic templates for comments, signatures, issue description fields, bug reports, feature requests, and more.

Streamline workflows with automated actions

Templates can trigger an automatic sequence of actions to streamline your internal workflows. For example, thanking a customer can close the issue and move it to the "done” status.

Valuable insights for continuous improvement

Managers and team members can see exactly how templates are being used to communicate with customers, how frequently a template is utilized, and clean up unused templates in the handy Insights Panel.