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Note: Only public-availability releases are listed below.

2024 Releases

5.17.0

29 Feb 2024

  • Security fixes

  • HelpDesk+ will now prompt the user that we do not support Canned Response templates that include an attachment.

  • When adding a comment from the Home Tab, you will now be able to select whether the comment should be internal or external

5.16.5

  • Auto-create now works with multiline input in Jira Software Projects.

5.16.4

5.16.3

  • Security fixes

2023 Releases

5.16.1

  • Resolved an issue that led customers to see user or bot tokens.

  • Agents can now correctly add internal comments immediately after ticket creation

  • Canned Responses Pro Templates for Jira integration introduced

5.14.0

  • Agents can now add Approvers on the View Issue screen in Slack

  • Updated Agent Channel Configuration Screens for consistency and simplicity

  • Fixed some wording for the “Block Request Creation” feature to more clearly explain the functionality

5.13.8

Ecosystem Change: HelpDesk+ billing has migrated to the Atlassian Marketplace.

  • Enhanced support for long service desk names, and service desk names containing special characters

  • User name is now used instead of User ID when showing comments from users not authenticated with the bot

  • Changing the Jira instance with active support channels no longer swaps the agent and support channel

  • Custom auto-responses can now be deleted within the modal

  • You can now use multiple trigger words for the same auto-response

  • Private channels are now correctly reported as such in the Account Portal

  • Improved display of group names

2022 Releases

5.12.0

  • Added ability when configuring Agent channels to Hide certain items from being shown in Slack

  • You can now configure certain items to not have an Agent channel- instead, the support channel or a DM with the user will be used

  • In the Account Portal you can choose items to only go to Slack if they were created in Slack

  • Loading times reduced when creating an issue from the Application Home tab

  • Creating a new JSD account through the bot in Slack no longer results in an error

  • Auto-create now works as expected for issues with a large summary

  • Users are now automatically authenticated when joining multiple Slack workspaces belonging to the same enterprise grid

  • CSAT Feedback now respects the account portal settings

  • The labels field correctly returns results when configuring a non-default agent channel

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