Get SLA data from specific Jira issues using REST API

This page is for Time to SLA in Cloud Environment

Requirements

Get SLA data from Jira Issues in Cloud
Get the issue where SLA is broken
Get the relevant date when the following:
- SLA started
- SLA paused
- SLA resumed
- SLA finished

REST API function

This is the REST API function that the user can use for a specific issue and SLA

https://tts.snapbytesapps.com/api/issue-sla/{issueId}/sla/{slaId}

Results of the above Rest API Call function will include
- Elapsed duration
- Remaining duration
- Overdue duration
- Paused duration
- Start date
- Target date (deadline)
- End date and etc

{
  "issueId": "10091",
  "slaId": "38",
  "slaName": "Time to Response",
  "slaValueAsDurationString": "1h",
  "workingCalendarName": "7x24",
  "slaValueType": "SLA_VALUE",
  "slaStartType": {},
  "slaTargetType": {},
  "percentageThreshold": 80,
  "slaStatus": "STILL",
  "slaValue": 3600000,
  "startDate": 1647419947000,
  "endDate": null,
  "deadline": 1647423547000,
  "elapsedDuration": 235087,
  "remainingDuration": 3364913,
  "overdueDuration": 0,
  "pausedDuration": 0,
  "elapsedPercentage": 7,
  "isStarted": true,
  "isPaused": false,
  "isFinished": false,
  "inNonWorkingHours": false,
  "inNonWorkingDays": false,
  "lastStatusDate": 1647420182087,
  "calendarId": "7x24",
  "workingDuration": 235087,
  "slaValueForFixedDurations": null
}

We do not keep the results value directly in the result of the REST API calls.

If SLA is met:
endDate will not equal to “null“ and the remaining duration will be greater than “0”.

If SLA is breached:
The remaining duration will be equal to “0”.

If SLA is in progress:
endDate will equal to “null“ and the remaining duration will be greater than “0”.