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Admin installation and connection guide

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Overview

You can install Integration+ with just a few steps. The setup is a one-time process that lets your team start immediately. You must be a Jira admin to install.

Not everyone is a Jira admin, so we get that. Contact your Jira admin and send them the information in this document to get them started.

  • You can only establish one Jira connection to one Slack workspace. If you need to connect Jira to multiple workspaces, please contact support@appfire.com to discuss our Enterprise options.

  • The user used for the initial connection will dictate the Jira access available when using the Bot.

  • The user must have Slack permissions to add a bot to the workspace.

We do not recommend configuring Jira Service Management projects and non-JSM (e.g., Jira Core or Jira Software) projects simultaneously. While we will allow you to do so, permissions may not work correctly in Jira Service Management projects.

Download the app from Atlassian Marketplace

  1. Go to marketplace.atlassian.com and enter Helpdesk+ for Slack in the search field.

  2. Select the Try it for free button and choose your preferred Hosting Type (Cloud or Data Center).

  3. Choose your Jira instance from the dropdown menu and click the Start Free Trial button.

  4. You will be redirected to the Atlassian Marketplace. Look for a notification in the bottom left corner, indicating that Slack Integration+ is being added.

  5. Click the Copy button, then select the Go to the Application Links button.

  6. Click the Create link button and paste the application URL as shown in the demonstration.

  7. Review the link and click continue to proceed.

  8. You will be redirected to Jira. Click the Allow button to grant permission for the integration.

  9. Next, select the correct Slack account or workspace and click Accept and Continue. 

  10. Complete the authentication steps as prompted. 

  11. Finally, choose the Jira Integration+ application by clicking Add to Slack. 

  12. Grant Jira Integration+ permission to access the Production Atlassian Slack workspace by selecting Allow. 

  13. Congratulations! Slack Integration+ has been successfully installed and integrated with your Atlassian Jira instance.

Image showing try for free button in the Atlassian MarketplaceImage showing that slack Integration plus for Jira is being addedImage showing the copy button and Go to application links button
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