Enabling Support Features

Viewing Support Information

To access the Dataplane Reports Support page, navigate to Dataplane Reports > Administration, and click on Support under the Dataplane Reports section in the left sidebar.

The Support page shows a number of key app properties, such as app license and version.

The Download App Info File button generates a text file with details about the configuration and runtime environment of the Dataplane Reports app and Jira instance.

Our support team may ask for this information when working with you to debug and resolve an issue.

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Enabling Debug Logging

When working with our support team, you may be asked to enable Dataplane Reports debug logging to see and share more verbose app information.

Go to Dataplane Reports > Administration, click on Configuration in the left sidebar under the Dataplane Reports section, and select the Logging tab.

To activate debug logging, select the Enabled checkbox next to the Debug Logging option. De-select the checkbox to disable debug logging.

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Disabling Feedback and Support Links

Some Dataplane Reports pages display links to our support portal, enabling users and administrators to easily suggest new product features or improvements, request help, or report a possible bug.

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To disable and hide all feedback and support links in the app, use the following JVM property. If running Jira Data Center, make this change on all Jira nodes.

To set this property on a Linux system, for example, add the following setting to your Jira installation /bin/setenv.sh file: