Create a Duration Custom Field

If you have changing SLA durations per issue, you can use this function to set SLA duration dynamically. The SLA clock will count according to this field.

To set an SLA Goal as a Dynamic Duration, you need to create a Dynamic Duration custom field within TTS beforehand. This custom field will appear only in the screens you select while creating the custom field, whether you define the SLA Goal as Dynamic Duration or not.

Here’s how to create a duration custom field:

1. Log in to your Jira Cloud instance.

2. Click on the cog icon to see the Settings menu.

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3. Go to Issues under Jira Settings.

4. Click Custom Field in the left column to see the Custom Fields menu.

5. Click Create Custom Field, and a screen will pop up.

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6. Select Text field (single line).

7. Create a Name for the duration field.

8. Click Create.

9. You’ll be redirected to the Associate field SLA Duration screen.

10. Tick the screens on which you want the duration field to appear. Remember: The field will only be in the screens that you selected!

11. Click Update.

Now, you can see the Duration Field in the Dynamic Duration drop-down menu whilst defining or updating an SLA.

Next Steps