Cloud Migration Resources
Planning a Cloud migration? These resources can help you get started:
→ Time to SLA Cloud features – Review Cloud features and understand key differences between DC and Cloud.
→ Migration support from Appfire – Learn how we can help you migrate smoothly.
Release notes 17 March 2026
Release date: Mar 17, 2026
Our team is thrilled to announce the latest release of Time to SLA for Jira Cloud.
New features
New SLA Duration custom field
We introduced a new custom field that stores the calculated duration of selected SLA metrics, showing how long each SLA has been running (or ran), giving you more flexibility in reporting and analysis.
For more information, refer to the documentation.
Bug fixes
The following bugs are fixed in this release:
Fixed an issue where SLA panels were not visible after recalculation. In some cases, SLA panels would appear correctly when recalculating a single issue, but disappear when recalculating multiple issues. This could also incorrectly show “SLA has never been in start”. This behavior has been resolved.
The SLA panel is now accessible to unlicensed users on the customer portal. Customers can view SLA information without requiring a license.
Resolved an issue where the SLA Date custom field could display inconsistent data depending on the user.
Questions and feedback
Explore exciting features, pricing updates, reviews, and more on the Marketplace.
Stuck with something? Raise a ticket with our support team.
Do you love using our app? Let us know what you think here.
Credits
Thank you to our valued customers! Your incredible support and feedback inspire us to improve continuously. We appreciate your trust in Time to SLA!