Cloud Migration Resources
Planning a Cloud migration? These resources can help you get started:
→ Time to SLA Cloud features – Review Cloud features and understand key differences between DC and Cloud.
→ Migration support from Appfire – Learn how we can help you migrate smoothly.
Release notes 2 February 2026
Release date: Feb 2, 2026
Our team is thrilled to announce the latest release of Time to SLA for Jira Cloud.
New features
Exceptions in calendars
You can now define Exceptions when creating or editing calendars in Time to SLA. Exceptions let you track planned work outside standard business hours, such as overtime, special support coverage, or one-off working days without changing your regular business hours or holidays.
Video overview
What’s new?
With the new Exceptions tab in calendar configuration, you can:
Add additional working hours outside regular business hours
Create one-time or recurring exceptions (monthly or yearly)
Add break times within exceptions (SLAs pause during breaks)
Share exceptions across calendars or keep them calendar-specific
Control how SLAs behave when exceptions overlap with holidays
View an exception indicator in the SLA panel when an SLA runs under an exception
Exceptions give you greater flexibility to model real-world support scenarios, such as on-call shifts, seasonal coverage, or special events, while keeping SLA calculations transparent and predictable for agents.
To get started, open Apps > Time to SLA > Calendars, create or edit a calendar, and switch to the Exceptions tab. Refer to the documentation to learn how you can configure the feature.
Bug fixes
The following bugs are fixed in this release:
We resolved an issue where bulk fetch operations could fail due to a timeout error. Bulk fetching is now more reliable and completes as expected.
Questions and feedback
Explore exciting features, pricing updates, reviews, and more on the Marketplace.
Stuck with something? Raise a ticket with our support team.
Do you love using our app? Let us know what you think here.
Credits
Thank you to our valued customers! Your incredible support and feedback inspire us to improve continuously. We appreciate your trust in Time to SLA!