I want to create a shared SLA Goal (Uptime SLA)
Context: A Development Team Manager wants to be notified before the issue is exceeded.
User Problem: As a Development Team Manager, I want to create a "shared SLA Goal" for issues that fit certain criteria.
Solution: Using Time to SLA’s Dynamic Duration feature!
In this use case, issues that belong to the "Goal" project and were created this month will have a total 1 hour SLA Goal. If existing issues have a total working duration of 5 minutes, then the next issue created will have a 55 minutes SLA Goal. The SLA Goal will be automatically adjusted for every new issue. Let’s examine how you can make this happen:
Solution
Dynamic Duration feature will be used for this use case.
1. Add the dynamic Duration custom field as explained here.
2. Create an SLA (named First Response here) with dynamic duration as the SLA Goal (refer to
here), this will be your SLA with the 1-hour quota.
3. Add a scripted post function to the Create transition in your workflow and use the following script. Put this post function in the 2nd place.
import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.search.SearchProvider
import com.atlassian.jira.jql.parser.JqlQueryParser
import com.atlassian.jira.web.bean.PagerFilter
import com.atlassian.jira.bc.issue.search.SearchService
import com.atlassian.jira.user.ApplicationUser
import com.atlassian.jira.issue.MutableIssue
import com.atlassian.jira.issue.util.DefaultIssueChangeHolder
import com.atlassian.jira.issue.ModifiedValue
def changeHolder = new DefaultIssueChangeHolder()
def jqlQueryParser = ComponentAccessor.getComponent(JqlQueryParser)
def searchService = ComponentAccessor.getComponent(SearchService)
def issueManager = ComponentAccessor.getIssueManager()
def user = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser()
def customFieldManager = ComponentAccessor.getCustomFieldManager()
def searchProvider = ComponentAccessor.getComponent(SearchProvider)
// Edit this query to suit you use case. To only include finished SLAs add slaFunction=isFinished() to the query
def query = jqlQueryParser.parseQuery("project = Goal and created >= startOfMonth()")
def results = searchService.search(user, query, PagerFilter.getUnlimitedFilter())
def totalWorkingDurationAsSeconds = 0L
results.getResults().each { documentIssue ->
MutableIssue foundIssue = issueManager.getIssueObject(documentIssue.id)
// Replace 10303 with the id of the SLA Overview custom field in your instance
def overviewField = customFieldManager.getCustomFieldObject("customfield_10303")
def overviewFieldValue = foundIssue.getCustomFieldValue(overviewField)
if (overviewFieldValue && overviewFieldValue.size() > 0) {
overviewFieldValue.each {
String slaName = it.sla.description
if (slaName.equals("SLA-Resolution")) {
long workingDurationAsSeconds = it.workingDurationAsSeconds
totalWorkingDurationAsSeconds += workingDurationAsSeconds
} else {
log.warn("This SLA is not eligible")
}
}
}
}
MutableIssue issue = issue
// Replace 3600 (60*60 seconds) with the SLA duration you want
long dynamicSLAGoal = 3600L - totalWorkingDurationAsSeconds
// Replace 10301 with the id of TTS-Dynamic Duration field id
def dynamicDurationField = customFieldManager.getCustomFieldObject(10301)
String remainingSlaDuration = Long.toString(Math.round(dynamicSLAGoal / 60)) + "m"
if (remainingSlaDuration.equals("0m") || remainingSlaDuration.contains("-")) {
dynamicDurationField.updateValue(null, issue, new ModifiedValue(issue.getCustomFieldValue(dynamicDurationField), "0m"), changeHolder)
} else {
dynamicDurationField.updateValue(null, issue, new ModifiedValue(issue.getCustomFieldValue(dynamicDurationField), remainingSlaDuration), changeHolder)
}4. Put "Stores updates to an issue (no change history is created)." post function after the custom post function you've just created. Your post functions should look like this:
5. Publish your workflow, and you're done.