Export SLA metrics with Better Excel Exporter

If you need to analyze SLA performance outside of Jira, you can export Time to SLA data to Excel. Jira's built-in exports may not include all SLA-related details, but Time to SLA provides custom fields that contain this data.

• For basic SLA exports, you can use Jira’s Issue Navigator.

• For advanced SLA reports, you can use the Better Excel Exporter for Jira app, which provides full customization and formatting options.

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Option 1: Basic SLA export using Issue Navigator

1. Go to the Issue Navigator in Jira.

2. Add the SLA Dates custom field to your columns.

3. Filter or sort issues as needed.

4. Export the data to Excel using Jira’s built-in export options.

Option 2: Advanced SLA reporting with Better Excel Exporter

If you need more detailed SLA reports with charts, formatting, and customization, use Better Excel Exporter for Jira. This app automatically recognizes Time to SLA custom fields and exports them in a structured format.

How to use Better Excel Exporter with Time to SLA

1. Install Better Excel Exporter for Jira (if not already installed).

2. Open the Issue Navigator and select issues with SLA data.

3. Choose Better Excel Exporter’s export options.

4. Generate a detailed Excel report, including SLA statuses, overdue indicators, and timestamps.

TTS custom fields supported by Better Excel Exporter

• Time to SLA (remaining time until SLA is breached)

• Overdue Status (indicates if an SLA is overdue)

• SLA Indicator (visual status of SLA)

• SLA Overview (summary of SLA performance)

• TTS - Time String (formatted SLA time)

• TTS - SLA Dates (specific SLA timestamps)