TTS – Release Re-index Queue of the Issue post function

TTS – Release Re-index Queue of the Issue is a workflow post function that ensures Jira indexing is completed before Time to SLA evaluates SLA conditions.

Time to SLA allows SLAs to be defined using JQL. If a workflow transition modifies fields used in SLA JQL conditions, the work item must be fully indexed before JQL can evaluate correctly.

In Jira Data Center, TTS processes indexing asynchronously through a queue. This means there can be a short delay between a transition and the issue becoming searchable via JQL.

This post function forces the re-index queue to be processed during the transition so that:

• The work item is fully indexed.

• JQL reflects the latest work item state.

• SLA calculations run correctly and synchronously.

Step 1: Add the TTS – Release Re-index Queue of the Issue post function

1. Open a workflow where you want to add the post function.

2. Select the transition where the SLA should be reset (for example, when moving from To Do to In Progress).

3. Open the Post Functions tab.

   Open

   

4. Click Add post function. The list of available post functions opens.

   Open

   

5. Select TTS – Release Re-index Queue of the Issue.

6. Click Add.

No additional configuration is required. The function appears in the Post Functions tab.