Comala Document Management Data Center | Configuring Mail service for Confluence

Owned by Khairul Azuan Ariffin
Last updated: May 31, 2024
2 min read

INTERNAL ONLY - DOT NOT SHARE WITH CUSTOMERS

 

Problem

Issue on workflow .
Workflow has been verified and the send-email trigger has been specified.
However, no email was sent upon the trigger condition being met.

 

Solution

  1. Login to Confluence as Admin

    image-20240522-225628.png

     

  2. Go to Settings > General Configuration >

    1. Select Mail Queue :

      image-20240522-225924.png

      If there’s nothing here, most possibly the mail service does not works, or Mail Servers is not configured.

    2. Go to Settings > CONFIGURATION . Mail Servers
      configure new by selecting Add New SMTP Server

      1. e.g picture below is using gmail service :

Tips
How to generate an app password from Gmail

Login to your Gmail account and type App password on the search bar.

Generate App password

Supply this App password on the configuration step above.

article : sign in with app password

 

Troubleshooting

  1. Test sending out mail
    Once SMTP Mail Server configured, use the ‘Send Test Email’ function.

     

     

  2. You can check the email outgoing / failure status on the Mail Queue.


    If you are not seeing this on the generated support log, you may first need to enable mail debugging - https://confluence.atlassian.com/confkb/enable-mail-debugging-mode-in-confluence-data-center-and-server-1155157508.html

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