Comala Document Management Data Center | User not receiving notifications

Problem

Customer complains a member of the identical specific group isn't receiving notifications from the plugins, unlike the others.

Solution

  1. Comala Document Management settings:
    Revisit the workflow
    check how the email notification being configured, is it via :

    1. Global notifications - https://appfire.atlassian.net/wiki/x/xgq3Jg

    2. Space Tools notifications - https://appfire.atlassian.net/wiki/x/WAfAJg

    3. Send email macro -

  • Please be aware that if a user assigns themselves as a reviewer to an approval, the email notification will not be sent.

2. Confluence Settings:

  1. Check if the Notify on my actions checkbox is being selected for the specific user
    {Profile > Settings > Email Notify on my actions

Instructions:

  1. As all the customer colleagues belong to the same group, CDM settings can be eliminated.

  2. Therefore, please proceed to Confluence and then select Settings.

  3. Click on user Profile > Settings

    image-20240507-022451.png
  4. Select Email > tick on Notify on my actions

    image-20240507-022709.png