'This page has an error. You might need to refresh it. [Cannot read properties of undefined...' appears on the Salesforce Installed Packages

Owned by Amir Alvarez, created
Last updated: May 28, 2024 by Immanuel Siagian
1 min read

 Problem

Every time I access the Installed package configuration settings it keeps loading endlessly and it throws the error shown below (it could be a different property that is trying to read, i.e. JCFS:Connection dropdown, JCFS:feature flags)

 Solution

This is usually related to the Connector storing expired information in its cache after some changes have been made to the configuration. To fix this, the Connector configurations need to be reset following these steps:

  1. Backup the Mapping configuration (for best practice save the file using the name of the Entity mapping)

  2. Delete the mapping and the binding configurations

  3. Revoke the access to the connection to Salesforce in Jira

  4. Delete the connection in Jira

  5. Create a new connection and follow the steps in this documentation:

  6. Create a new binding for each project that was deleted previously

  7. Import the mappings previously saved

  8. Delete the connection in Salesforce

  9. Create the new connection in Salesforce following the steps below:

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