Description

If things are not working as expected, it can often be resolved by looking at errors. Sometimes detailed problem determination information may need to be analyzed. 

Required steps

1. Double check your configuration together with looking at various Tutorials. 

   • Make sure you are using Substitution Variables  correctly.

   • Are all required fields provided?

   • Does the user that will run the transition have permission to do the configured actions?

2. Navigate to the Global Configuration page to understand how to look through the error or debug or such other log messages. These help you understand various problems that can occur during a transition. The log is the only place some of these errors can be reported. This is especially true for problems with custom fields. Error entries are logged for most situations that cannot be completed as expected. A post function runs after the transition has occurred, so error logs are really the best way to indicate that some things may not have done based on the situation.

3. If still a problem, open an issue with information on your configuration, Jira version, and add-on version. If it is a custom field specific issue, indicate what type of custom field is causing problems. Not all custom field types are fully supported. (see Custom Field Types)

Configuration information

The easiest way to provide configuration information is to take a screenshot of the post function configuration. Go to the view post function screen and capture one or more post function views:

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