How do I provide useful data for performance issue analysis? (Google Drive)

Owned by Iman Hashemi
Dec 15, 2023
1 min read

Purpose

This KB provides the guide on how to enable debug logs for the Connector for Google Drive and Confluence app.

This guide only applies to Connector for Google Drive and Confluence Data Center (not Cloud).

Solution

In Connector for Google Drive and Confluence Data Center we have implemented a logging feature which can be useful for troubleshooting performance issues you may have with the Connector for Google Drive and Confluence add-on.

To help us troubleshoot any performance issues you may have, follow the following steps

  • Go to the ⚙ (gear icon) > General Configuration > In the sidebar, under Administration, choose Logging and Profiling

  • On the Logging and Profiling screen, you need to Add a New Entry

    • Add com.servicerocket.confluence.plugin.drive as a new entry in Class/Package Name

    • Set the New Level to DEBUG

    • Choose Add entry

    • Scroll down and choose Save

  • Load the page where you are experiencing slow performance with Connector for Google Drive and Confluence

  • Generate the support zip

Ensure there are no preceding or trailing spaces or any other characters in the com.servicerocket.confluence.plugin.drive string.

You can find the log file here: <confluence-installation>/home/logs/atlassian-confluence.log

Removing the Debug Entry

After saving the log file, you may, for any reason, want to disable the logging.

Here's how to do it:

  • Return to the Logging and Profiling screen

  • Locate the com.servicerocket.confluence.plugin.drive entry

  • Choose Remove