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How do I provide useful data for performance issue analysis? (Sec&Enc)

How do I provide useful data for performance issue analysis? (Sec&Enc)

Owned by Iman Hashemi
Last updated: Dec 15, 2023
1 min read

Purpose

This KB provides the guide on how to enable debug logs for the Security & Encryption for Confluence app.

This guide only applies to Security & Encryption for Confluence Data Center (not Cloud).

Solution

In Security & Encryption for Confluence Data Center we have implemented a logging feature which can be useful for troubleshooting performance issues you may have with the Linking add-on.

To help us troubleshoot any performance issues you may have, follow the following steps

  • Go to the ⚙ (gear icon) > General Configuration > In the sidebar, under Administration, choose Logging and Profiling

  • On the Logging and Profiling screen, you need to Add a New Entry

    • Add com.servicerocket.confluence.secenc as a new entry in Class/Package Name

    • Set the New Level to DEBUG

    • Choose Add entry

    • Scroll down and choose Save

  • Load the page where you are experiencing slow performance with Security & Encryption

  • Generate the support zip

Ensure there are no preceding or trailing spaces or any other characters in the com.servicerocket.confluence.secenc string.

You can find the log file here: <confluence-installation>/home/logs/atlassian-confluence.log

Removing the Debug Entry

After saving the log file, you may, for any reason, want to disable the logging.

Here's how to do it:

  • Return to the Logging and Profiling screen

  • Locate the com.servicerocket.confluence.secenc entry

  • Choose Remove

The Debug Entry is also removed automatically if the Confluence instance is restarted.

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