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Tableau Connector Pro for Jira becomes unresponsive during data extraction

Tableau Connector Pro for Jira becomes unresponsive during data extraction

This applies to Tableau Connector Pro for Jira app hosted on the Data Center instance.

This document provides guidance on resolving the issue of the Tableau Connector Pro for Jira getting stuck at 99% and becoming unresponsive during data extraction to Tableau Desktop.

Issue summary

  • The app hangs at 99% when extracting the data.

  • It does, at times, refresh and is missing some data depending on which table is being refreshed.

  • The issue specifically occurs when pulling the data for the created date and the issue key.

  • The error is related to the memory issue:

2023-10-13 11:36:04 GC log file has reached the maximum size. Saved as /opt/atlassian-jira-software-8.22.2-standalone/logs/atlassian-jira-gc-2023-08-18_00-40-12.log.3
2023-11-03 16:38:22,159+0000 support-zip ERROR [c.a.t.healthcheck.concurrent.SupportHealthCheckProcess] Health check 'Free space' failed with severity 'critical': 'Low disk space on device containing temporary directory (/opt/atlassian-jira-software-8.22.2-standalone/temp) - 18 GB of free space remaining. Index backup and recovery may fail.'

Resolution steps

  1. Increase the allocation size of the instance.

  2. Restart the server.

  3. Verify the Tableau app and try to extract the data to Tableau Desktop.