Can we migrate the SLAs from Jira native to Time to SLA Cloud?

Owned by Farah Othman
Last updated: May 10, 2024
1 min read

This article explains whether customers can migrate the SLA from Jira Native (Jira Service Management) to Time to SLA in the Cloud Native environment.

Solutions:

  1. We do not have a method to import the Jira native SLAs (Jira Service Management) to the Time to SLA application at the moment.

  2. As a workaround, create it through the SLA configuration in the Time to SLA app or use the REST API.

  3. Once the configuration is complete, a Recalculation feature will recalculate the existing issues so that the SLA data is gathered on the existing tickets.

  4. Recalculation will calculate all the issues based on the JQL.

For example:

Exclude closed/resolved issues.

  • JQL: status != “DONE“.

For more details, you can visit this Regenerate SLA Data documentation.

5. The usage of Time to SLA is not expected to impact the Jira native SLA usage or reports.

There will be no migration from the Native SLAs to our Time to SLA app. We can suggest creating a new SLA configuration in the Time to SLA following the SLA in the Jira Native instead.

 

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