Pages show 'Out of Sync' status even after successful publishing
Summary
When publishing pages from a source space to a target space, the Comala Publishing app may report a successful publication, yet the pages remain in an “Out of Sync” status. This typically occurs when changes are made directly in the target space, creating a discrepancy that the app detects.
Environment
Category | Details |
|---|---|
Product | Comala Publishing |
Platform | Cloud |
Problem
A user attempts to publish a set of approved documents (for example, 26 pages) from a source space to a target space. Although the app displays a success message confirming all pages were published, the pages continue to show an Out of Sync status in the publishing report or dashboard. Re-publishing these pages does not resolve the issue.
Cause
The Out of Sync status persists because the app detects that the content in the target space differs from the expected published version. This is typically caused by one of the following:
Manual edits made directly to pages in the target space.
Automated processes or third-party apps are modifying the target pages.
Permissions or restrictions on the target space prevent a clean overwrite.
Solution
To resolve the Out of Sync status, configure the app to ignore discrepancies caused by changes in the target space.
Navigate to the source space.
Select Space settings > Apps > Comala Publishing.
Select the Publishing settings tab.
Enable the Ignore target space changes toggle.
Re-publishing the pages multiple times will not resolve the issue. Without enabling the Ignore target space changes setting, the app continues to detect discrepancies in the target space and reverts the status to “Out of Sync.” This is not a timing issue; it is a configuration requirement when the target content has been modified.
Known limitations
It is recommended to limit Edit permissions in the target space to the "Comala Publishing" user to prevent manual changes that cause sync issues.
Verification
Enable Ignore target space changes.
Go to the Source Space > Apps > Comala Publishing.
Confirm that the status for the relevant pages has changed from Out of sync to Published.