Resolving grayed out delete data source option in Dashboard Hub for Jira
This article addresses an issue where the Delete Data Source option is grayed out or disabled in Dashboard Hub. It covers two primary scenarios: missing edit permissions and data sources that mirror the default Jira instance connection.
Scenario 1: Insufficient permissions
Problem
The user is unable to delete a data source because the Delete option is not available or clickable, even if they are a Jira Administrator.
Cause
The user lacks the necessary Can edit permissions for that specific data source. Permissions in Dashboard Hub are managed at the individual data source level.
Solution
To delete the data source, ensure you have edit rights:
Navigate to Apps > Dashboard Hub.
Click the ... (three dots) menu and select Manage datasources.
Locate the data source in the list. Click the ... (three dots) menu on that row and select Edit datasource.
In the Permissions/Restrictions section:
Add yourself (or a group you belong to) with Can edit permissions.
Alternatively, change the restriction level to a less restrictive setting (for example, Anyone can use, some can edit).
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Click Save.
Return to the data source list and delete the data source.
Scenario 2: Data source matches default instance (grayed out)
Problem
The Delete Data Source option is grayed out for a custom data source, even when the user has full edit permissions.
Cause
The custom data source points to the same Jira instance where Dashboard Hub is installed (the Default instance). The app currently prevents the deletion of data sources that are identical to the default connection.
Workaround
To delete a data source identified as a duplicate of the default instance, follow these steps:
Navigate to Apps > Dashboard Hub > Manage datasources.
Click the ... (three dots) menu for the data source and select Edit datasource.
Temporarily change the URL field to a different Jira instance (for example, a sandbox instance or any other valid Jira URL).
Click Save.
Once the URL is updated and saved, the Delete option becomes available.
Click the ... (three dots) menu and select Delete Data Source.