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How to fix SLA panel not displaying not-started SLAs

How to fix SLA panel not displaying not-started SLAs

Root cause

The SLA panel is designed to remain hidden when:

  • The SLA has not started (the start condition hasn't been met), or

  • The required fields for the target are empty.

Additionally, a configuration setting may explicitly hide SLAs that have not yet started.

Solution

To ensure that SLA panels are visible even when they are not started or when the target is empty, follow these steps:

  1. In the Time to SLA app, navigate to Administration > SLA Panel.

  2. Locate the Hide not started SLAs from the SLA Panel option.

  3. Disable this option.

Once disabled:

  • SLAs with no start condition are visible.

  • SLAs with empty target fields are shown.