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FAQ on uninstalling Planning Poker by Appfire from Jira Cloud

FAQ on uninstalling Planning Poker by Appfire from Jira Cloud

Summary

This FAQ covers what happens when you uninstall Planning Poker by Appfire from Jira Cloud, including data retention, Jira field impact, and recovery options.

Environment

  • Platform: Jira Cloud (Forge-based)

FAQ

Q1: What happens to my Planning Poker data when I uninstall the app?
A: All Planning Poker app data (such as estimation votes) is cleared when you uninstall the app. However, Jira data created by the plugin (like issue labels or saved estimations on Jira issues) remains unaffected.

Q2: Do I need to back up anything before uninstalling Planning Poker?
A: No specific backup or pre-uninstallation steps are required. If you want to retain Planning Poker data, contact Appfire Support within 90 days of uninstalling.

Q3: Is Planning Poker data retained after uninstalling?
A: Yes, Planning Poker data is retained for 90 days after uninstallation. If you reinstall the app and contact support within this period, your old data can be re-linked.

Q4: What happens if I do not contact support within 90 days?
A: After 90 days, all Planning Poker data is permanently deleted by the data retention script and cannot be recovered.

Q5: Will uninstalling Planning Poker affect my Jira issues or custom fields?
A: No, uninstalling Planning Poker does not affect Jira issues or custom fields created by the app.